Project - Capabilities Matrix

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Project - Capabilities Matrix...

We offer Management Consulting, Seminars and PC or Web-based applications in four areas: Strategy, Product Development, Customer Service and Measurement.

A list of clients for whom we have completed these types of projects may be found here.
4

.	Management Consulting	Seminars	Applications
*Skills:*	*Analytical, Advisory*	*Educational*	*Technical*
Strategy	Product Strategy, Balanced Scorecard Strategy, Information Technology (IT) Strategic Plan, Retail Strategic Plan, Disaster Recovery Plan	Disaster Recovery Plan (DRP) Readiness Training	Revenue/Marketing Analysis Spreadsheet Templates, Disaster Recovery Plan (DRP) Lotus Notes Manual
Product Development	Product Release/Delivery Plan, Project - Strategy Matrix	.	Project Management Templates Quality Assurance Testing
Customer Service	.	Customer Service Seminar, Customer Service in the Public Sector, Help Desk Service Seminar	Customer Service Survey, Internal Customer Service Survey, Client Service Quality Survey, Public Sector
Measurement	Scorecard Development Strategy, EIS Planning	Performance Measurement Introduction seminar	Executive Information System (EIS) Prototyping, EIS Implementation, Operations Scorecard, Data Center Scorecard, International Business Unit Scorecard, Lotus Notes Scorecard Applications, Intranet Scorecard Applications, Quality and Measurement Resource Library