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HPMD Seminars...
Section:Seminar Outlines
Subsection:Scoreboarding
Topic:An Introduction to Business Performance Measurement

Scoreboarding
An Introduction to Business Performance Measurement

© Copyright 1994, 1999 HP Management Decisions Ltd., All Rights Reserved.

Overview
Mission:To learn how about the strategic role of measurement in running a business and the steps required to establish a business performance scorecard.
Objectives:In this seminar you will learn:
  1. Current thinking about business performance measurement and how it differs from traditional measurement.
  2. The importance of external and non-financial measures to balance the internal and financial ones.
  3. How to identify the constituents of your business and their expectations
  4. How to develop a Balanced Scorecard of measures
  5. The role of rewards and incentives in a measurement program
Audience:Department heads (V.P. or Director) and their direct reports.
Timeframe:The seminar is designed for four half-day sessions, with assignments between each session.
See Also:See our web-based scorecard application demo,
and our scoreboarding consulting services.
Outline

1. WHY WE MEASURE
1.1
Historical Perspective
Traditional Measures
Quality Measures
Measurement Timeline
Measurement Trends
The Balanced View of Measures
The Value-Measure Chain
1.2
Benefits
What Measurement is a Tool for
Measurement Enables Change
Measurement Program Goals
1.3
Summary
Summary & Assignment

2. WHAT WE MEASURE
2.1
Constituency Analysis
Definitions
Identifying Constituents (Exercise #1)
Types of Constituents
2.2
Critical Success Areas
Definitions
2.3
Constituency
Definitions
2.4
Primary CSA's
Key Areas
2.5
CSA's in Balance
External vs. Internal
2.6
Expectations and Perceptions
Customer Satisfaction
2.7
Expectations
Exercise #2
2.8
The Quad Matrix
The Quad Matrix
Key Questions
Strategies
Exercise #3
2.9
Objectives
SMART Objectives
Qualifications
Components
Examples
Exercise #4
2.10
Summary
Summary & Assignment

3. HOW WE MEASURE
3.1
Identify Primary and Secondary Measures
Primary and Secondary Measures
Measurement Pyramid
3.2
Gathering Measurement Data
Types of Data
Sources of Data
All measures need an owner
3.3
Reporting Measures
The Balanced Scorecard
The Balanced Scorecard (an Internet example)
Why a Balanced Scorecard?
Scoreboarding
Motivational Purposes
Owners' Tasks
Reporting Schedules
The Measurement Lifecycle
3.4
Exercises
Exercise #5
Exercise #6
3.5
Summary
Summary & Assignment

4. WHAT WE DO WITH MEASURES
4.1
Incentives
Incentives
What is an Incentive?
Incentives Complete the Loop
A Word About Carrots vs. Sticks
4.2
Rewards
Rewards
Recognition
Beware of Negative, "Boomerang" Rewards!
Gifts
Events
Bonuses
4.3
Tying Compensation to Measures
Types of Incentive-based Compensation
Running the Pilot
4.4
Exercises
Exercise #7
4.5
Summary
Summary & Recap

© Copyright 1996, 2017, HP Management Decisions Ltd., All Rights Reserved.