HPMD Home Page
 | # | Date | Title | SpecReq? |
|---|---|---|---|---|
| 12 | 03/05/1992 | A Service Philosophy | No | |
| 13 | 03/14/1992 | Downsizing Ethics | Yes | |
| 10 | 03/14/1992 | Promotion Guidelines | No | |
| 18 | 03/15/1992 | MIS Goals | No | |
| 16 | 03/18/1992 | Customer Service Measures | Yes | |
| 1 | 03/18/1992 | Service, Growth and Winning | No | |
| 22 | 03/18/1992 | Brainstorms | No | |
| 2 | 03/21/1992 | A Program for Positive Change | No | |
| 23 | 03/24/1992 | Don't Throw Iron At It | No | |
| 11 | 03/27/1992 | Internal Customer Service | No | |
| 3 | 03/31/1992 | Corporate Values Clarification | No | |
| 24 | 04/01/1992 | Budget Tips 1 | Yes | |
| 26 | 04/01/1992 | Budget Tips 3 | Yes | |
| 25 | 04/07/1992 | Budget Tips 2 | Yes | |
| 5 | 04/10/1992 | Critical Success Factors | Yes | |
 | 8 | 04/17/1992 | Setting Objectives | Yes |
| 64 | 01/11/1994 | Rewards | No | |
| 54 | 02/09/1994 | Holding the Effective Meeting | No | |
| 55 | 02/18/1994 | Meeting Proverbs | No | |
| 56 | 05/25/1994 | Automation Stages | Yes | |
| 49 | 06/01/1994 | Disaster Recovery Lessons | No | |
| 57 | 07/08/1994 | Disaster Recovery Example | No | |
| 43 | 07/10/1994 | Measurement: Keeping Score | No | |
| 60 | 07/18/1994 | Small Packages | No |
| 21 | 07/20/1994 | Layoff Crisis Resolution | No | |
| 61 | 08/01/1994 | Service Values Clarification | No | |
| 59 | 09/20/1994 | Phone Support Proverbs | No |
| 4 | 11/13/1994 | Mission Statements | No | |
| 63 | 12/01/1994 | An NLP Bibliography | No | |
| 62 | 12/01/1994 | A Measurement Bibliography | No |