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00103/18/1992Service, Growth and Winning
00203/21/1992A Program for Positive Change
00303/31/1992Corporate Values Clarification
00411/13/1994Mission Statements
00504/10/1992Critical Success Factors
00608/09/1995Values Clarification
00707/01/1995Product Management Proverbs
00804/17/1992Setting Objectives
00905/22/1995The Performance Matrix
01003/14/1992Promotion Guidelines
01103/27/1992Internal Customer Service
01203/05/1992A Service Philosophy
01303/14/1992Downsizing Ethics
01603/18/1992Customer Service Measures
01705/22/1995Customer Satisfaction Index
01803/15/1992MIS Goals
01905/22/1995Employee Satisfaction Index
02005/22/1995Internal Service Index
02107/20/1994Layoff Crisis Resolution
02303/24/1992Don't Throw Iron At It
02404/01/1992Budget Tips 1
02504/07/1992Budget Tips 2
02604/01/1992Budget Tips 3
03408/09/1995Product Management Overview
04208/13/2009Downsizing Objectives
04307/10/1994Measurement: Keeping Score
04906/01/1994Disaster Recovery Lessons
05105/22/1995The IS Internal CSI
05402/09/1994Holding the Effective Meeting

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