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 | Author | Title/Subject | |
 | Economics |
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 | Empowerment |
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 | Excellence |
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 | Exercises |
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 | Goals |
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 | Human Resources |
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 | Innovation |
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 | Jobs |
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 | Knowledge Management |
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 | Leadership |
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 | Management |
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 | Marketing |
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 | Measurement |
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| Carlzon, Jan | Moments of Truth (Need for Measurement) |  |
| Malone, Tom | Vital Signs (quoted within) (Brochure quote: measurement) |  |
| Sewell, Carl | Customers for Life (QTCQ Measures) |  |
| Simon, Paul | Hearts & Bones (Serious numbers) |  |
| Tichy, Noel & Stratford Sherman | Control Your Destiny or Someone Else Will (Brochure quote: Measurement) |  |
 | Motivation |
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 | Perfection |
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 | Personal |
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 | Product Management |
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 | Project Management |
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 | Prototyping |
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 | Quality |
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 | Quotes |
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 | Reengineering |
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 | Strategic Planning |
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 | Strategy |
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 | Succession Planning |
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