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 | Title | |
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| Tour Guide, Senator and Cheer leader (Case Study: The Role of the Service Rep) | |
| What's Strategy? (Brochure quote) | |
| Your Car Will be Ready at Noon (Case Study: The Car Repair Story) | |
 Happ, Steve | |
| The Missing Hilton Hotel Coupon (Case Study: No Problem!) | |
| Harrar, George | |
| Welcome to IS boot camp (Rapid Prototyping Article) | |
| Hawken, Paul | |
| Growing a Business (Bureaucracy, Rules and Regulations) | |
| Growing a Business (Responsiveness in...) | |
| Growing a Business (You are the Company) | |
| IW/Virtual Organization Inc. | |
| Case Study: "How top management can help teams succeed" (Article: IW on Teams) | |
Jon Huggett and Caitrin Moran
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| RAPID Decision-Making: What it is, why we like it, and how to get the most out of it (RAPID Decision-Making) | |
| Keillor, Garrison | |
| The Good Enough Principle (Garrison Keillor Quote) | |
| Kelley, Mike | |
| Connecticut School District #14, School Bond Issue (Case Study 1: School District Bond Issue) | |
| The Case of the Runaway Treadmill (Case Study: Joe Rella's Story) | |
| The Conference (Case Study: Litchfield County Research) | |
| The Conference, and Lesson Plans (Case Studies Exercises) | |
| Kepner-Tregoe | |
| Performance Management (Performance Management) | |
| Kidder, Tracy | |
| The Soul of a New Machine (Tracy Kidder on "Signing Up") | |
| LaPlante, Alice | |
| Rightsizing Angst (Chevron Shock Therapy) | |
| Maister, David | |
| Strategy and the Fat Smoker (The Outcome of Strategic Planning) | |
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