HPMD Home Page
| # | Date | Title |
|---|---|---|
 006 | 08/09/1995 | Values Clarification |
| 007 | 07/01/1995 | Product Management Proverbs |
| 008 | 04/17/1992 | Setting Objectives |
| 009 | 05/22/1995 | The Performance Matrix |
| 010 | 03/14/1992 | Promotion Guidelines |
| 011 | 03/27/1992 | Internal Customer Service |
| 012 | 03/05/1992 | A Service Philosophy |
| 013 | 03/14/1992 | Downsizing Ethics |
| 016 | 03/18/1992 | Customer Service Measures |
| 017 | 05/22/1995 | Customer Satisfaction Index |
| 018 | 03/15/1992 | MIS Goals |
| 019 | 05/22/1995 | Employee Satisfaction Index |
| 020 | 05/22/1995 | Internal Service Index |
| 021 | 07/20/1994 | Layoff Crisis Resolution |
| 022 | 03/18/1992 | Brainstorms |
| 023 | 03/24/1992 | Don't Throw Iron At It |
| 024 | 04/01/1992 | Budget Tips 1 |
| 025 | 04/07/1992 | Budget Tips 2 |
| 026 | 04/01/1992 | Budget Tips 3 |
| 034 | 08/09/1995 | Product Management Overview |
| 042 | 08/13/2009 | Downsizing Objectives |
| 043 | 07/10/1994 | Measurement: Keeping Score |
| 049 | 06/01/1994 | Disaster Recovery Lessons |
| 051 | 05/22/1995 | The IS Internal CSI |
| 054 | 02/09/1994 | Holding the Effective Meeting |
| 055 | 02/18/1994 | Meeting Proverbs |
| 056 | 05/25/1994 | Automation Stages |
| 057 | 07/08/1994 | Disaster Recovery Example |
| 058 | 02/07/1996 | A Service Bibliography |
| 059 | 09/20/1994 | Phone Support Proverbs |