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![](/icons/ecblank.gif) | Bullet # | Title | |
Service | |
| 1 | Service, Growth and Winning | ![](/icons/ecblank.gif) |
| 11 | Internal Customer Service | ![](/icons/ecblank.gif) |
| 12 | A Service Philosophy | ![](/icons/ecblank.gif) |
| 17 | Customer Satisfaction Index | ![](/icons/ecblank.gif) |
| 58 | A Service Bibliography | ![](/icons/ecblank.gif) |
| 59 | Phone Support Proverbs | ![](/icons/ecblank.gif) |
| 61 | Service Values Clarification | ![](/icons/ecblank.gif) |
Software | |
| 56 | Automation Stages | ![](/icons/ecblank.gif) |
Strategy | |
| 2 | A Program for Positive Change | ![](/icons/ecblank.gif) |
| 3 | Corporate Values Clarification | ![](/icons/ecblank.gif) |
| 4 | Mission Statements | ![](/icons/ecblank.gif) |
| 5 | Critical Success Factors | ![](/icons/ecblank.gif) |
| 6 | Values Clarification | ![](/icons/ecblank.gif) |
| 72 | Mission Statements for Technology | ![](/icons/ecblank.gif) |
Teamwork | |
| 73 | Case Study: Team Success | ![](/icons/ecblank.gif) |
| 74 | Team Building Proverbs | ![](/icons/ecblank.gif) |
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