HPMD Ltd. - Main Menu

QUOTE OF THE DAY

"When two marketers are competing for the same customers business, all other things being equal, the marketer with the greatest scope of information about that particular customer -- the marketer with the most extensive and intimate relationship with that customer -- will be the more efficient competitor." -- Peppers & Rogers

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Quotes Archive | Sign-up for the Daily Quote | Add Your Quote

COMPANY INFORMATION
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<Company Background
<Benefits of Working with Us
<Meet the Principals
<Mission and Values
<Client List
<Selected Projects
<Guestbook
<How to Contact Us
<Privacy Policy

RESOURCES
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HPMD Bullets
Short bulletins on a variety of topics, organized by category, from our archive of management consulting materials.

HPMD Newsletters
Copies of our newsletter, organized by issue and topic.

Quotes and Sources
Excerpts from authors we have cited in our management consulting work and presentations, organized by category.

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MANAGEMENT CONSULTING SERVICES
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Overview
We provide a variety of consulting services, focused on the decision making process and supported by leveraging technology.

<Team Motivation
<IT Strategic Planning
<Product Development
<Customer Service & Technical Support
<Scoreboarding & Results
<Seminars
<Case Studies
<Project - Capabilities Matrix.

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TECHNOLOGY SERVICES
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<Scorecard Services
<"Rentable" Applications
<Quality Assurance Testing

APPLICATION DEMO'S
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<The HPMD Scorecard Application
<Measurement Information Quotient
<Hospitality Sales Benchmark
<Product Development Tracking
<Customer Activity Tracking
<Bug & Wishlist Tracking
<HPMD Survey Services

SAMPLE WEB SITES
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The Fairfield Review
An on-line literary magazine for Fairfield County, Connecticut students and writers.

Key Development Group
A "turnkey" approach to new product development... a product development company with services ranging from strategic consulting to product design to prototyping.

Hosted By

This site is designed and built by
HPMD LLC.,
and powered by The Lotus Notes Domino Server.

Our Site Keywords include the following: Management Consulting, Information Technology Consulting, Performance Measurement, Strategy, Product Development, Customer Service, Results, Information Services Planning, IT Strategic Planning, Balanced Scorecard Consulting, Application Development, Succession Planning Applications, Intranet Applications, Lotus Notes, Domino, Customer Relationship Management Applications, Knowledgebase Applications, Hospitality Sales Benchmarking, Facilities Management Applications, Project Tracking Applications, Software QA Testing, HPMD Ltd., Ed Happ, Edward Granger-Happ, and Westport, CT.

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We provide the following types of Management Consulting: Product Strategy, Balanced Scorecard Strategy, Information Technology (IT) Strategic Planning, Retail Strategic Planning, Disaster Recovery Planning, Product Release/Delivery Plan, Project - Strategy Matrix, Scorecard Development Strategy, EIS Planning.

We provide the following types of Seminars: Customer Service Seminar, Customer Service in the Public Sector, Help Desk Service Seminar, Performance Measurement Introduction Seminar, and Disaster Recovery Readiness Training.

We provide the following types of Technical Applications: Revenue/Marketing Analysis Spreadsheet Templates,
Disaster Recovery Plan Manual in Lotus Notes, Project Management Templates, Customer Service Survey, Internal Customer Service Survey, Client Service Quality in the Public Sector Survey, Executive Information System (EIS) Prototyping, EIS Implementation, Operations Balanced Scorecard in Notes, Technical Data Center Scorecard in Notes, International Business Unit Scorecard in Notes, Intranet Balanced Scorecard Applications, and Quality and Measurement Resource Library in Notes.