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Letters to a Young Manager

Quality is Free, #200
LTYM >

Please note that this letter is in-process; the following are my notes

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All the penny-pinching on QuoTrek likely cost us more in service, repair and good will than having a qulaity product in the first place. Phil Crosby's concept of qulaity is free (check the book again!)
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References...

Takeaways:

Quality is brand and brand is priceless

Discussion Questions:


For Further Reading:




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