Contents
Prev
Next
Letters to a Young Manager
The wisdom of the dishes
,
#
173
LTYM >
Please note that this letter is in-process; the following are my notes
***
My wife and I divide the kitchen chores. She cooks, and I clean-up. One night she started telling me how to do the dishes and when to do them. I resented it and told her. What's the difference between this and a manager-employee relationship. Telling an employee what needs to be done is fine. But the how and when to do it (other than the deadline) is micro-managing. Say the
what
and the
by when
without the how. Perhaps there is an application of the project triangle here as well?
As a good detail person, I often slip into the role of "how" advisor. Bite my tongue!! I hate be told how. So don't do it to others!
Saying "what" is about outcomes; saying "how" is about method. State the destination, not the path the ship needs to sail.
***
________________________
References...
Takeaways:
Say what, not how
Discussion Questions:
For Further Reading:
© Copyright 2005,
2024
, E. G. Happ, All Rights Reserved.