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Letters to a Young Manager


Following the Field, #630
LTYM >

Please note that this letter is in-process; the following are my notes

Dear Sophie,
***
At Save the Children, the field workers were using Skype while we in HQ were banning it for security reasons, like any Skype account being used as a server or relay point. The reasons those in the Field used Skype was first, to communicate with other agency workers who were part of the program grant (sub-grantees) and second, for those deployed to remote areas, to keep in touch with their families. After a year with no issues experienced, we decided to support Skype and include it in our laptop builds. Listening to the Field and following their example was the principle we learned.
***
Sincerely yours,
Ed
________________________

References...

Takeaways:

When the field worker gets IT right, follow their example

Discussion Questions:


For Further Reading:

See "Shadow IT," Story #446




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