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AuthorTitle/Subject
Hide details for QuotesQuotes
Buckingham, MarcusHow HR Can Be "Actively Harmful" (Why people leave organizations)
Carlzon, JanMoments of Truth (Empowerment analogy)
Carlzon, JanMoments of Truth (Need for Measurement)
Fritz, JerryValue of a Strong Customer Service Culture ()
Happ, EdWhat's Strategy? (Brochure quote)
Happ, EdInformed Decisions (HPMD Brochure)
Happ, EdGoal of Customer Service (Brochure Quote: CS)
Happ, EdLeadership and the Organizational Puzzle (Brochure quote)
Happ, EdThe Key to Product Management Success (Brochure quote)
Malone, TomVital Signs (quoted within) (Brochure quote: measurement)
Mintzberg, HenryThe Rise and Fall of Strategic Planning (Brochure quote)
Mintzberg, HenryThe Rise and Fall of Strategic Planning (Ready. Fire. Aim)
Peppers, Don & Martha RogersThe One-to-One Future: Building relationships One Customer at a Time (Brochure quote)
Quinn, BrianQuote from "Strategic Planning R.I.P." (Brochure quote)
Schrage, MichaelThe Culture(s) of Prototyping (Brochure quote)
Tichy, Noel & Stratford ShermanControl Your Destiny or Someone Else Will (Brochure quote: Measurement)
Watson, Hugh, etal.Executive Information Systems (EIS Speed Targets)
Hide details for ReengineeringReengineering
LaPlante, AliceRightsizing Angst (Chevron Shock Therapy)
Hide details for Strategic PlanningStrategic Planning
Happ, EdWhat's Strategy? (Brochure quote)
Mintzberg, HenryThe Rise and Fall of Strategic Planning (Brochure quote)
Mintzberg, HenryThe Rise and Fall of Strategic Planning (Ready. Fire. Aim)
Mintzberg, HenryThe Rise and Fall of Strategic Planning (Mintzberg Excerpt on the Failure of Strategic Planning)
Quinn, BrianQuote from "Strategic Planning R.I.P." (Brochure quote)
Saint-Exupery, Antoine deGoals and plans (A goal without a plan is just a wish)
Twain, MarkQuote on reading the future (Predicting the future)
Hide details for StrategyStrategy
Carroll, LewisAlice's Adventures in Wonderland & Though the Looking Glass (Any road will get you there)

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