 | Author | Title/Subject | |
|---|
 | Quality |
| |
| Griesing, David | Quality: How to Make It Pay (Quality at the expense of service?) | |
| Saint-Exupery, Antoine de | Perfection and subtraction (Perfection is achieved... when there is nothing left to take away) | |
| Quotes |
| |
| Buckingham, Marcus | How HR Can Be "Actively Harmful" (Why people leave organizations) | |
| Carlzon, Jan | Moments of Truth (Empowerment analogy) | |
| Carlzon, Jan | Moments of Truth (Need for Measurement) | |
| Fritz, Jerry | Value of a Strong Customer Service Culture () | |
| Happ, Ed | What's Strategy? (Brochure quote) | |
| Happ, Ed | Informed Decisions (HPMD Brochure) | |
| Happ, Ed | Goal of Customer Service (Brochure Quote: CS) | |
| Happ, Ed | Leadership and the Organizational Puzzle (Brochure quote) | |
| Happ, Ed | The Key to Product Management Success (Brochure quote) | |
| Malone, Tom | Vital Signs (quoted within) (Brochure quote: measurement) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Brochure quote) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Ready. Fire. Aim) | |
| Peppers, Don & Martha Rogers | The One-to-One Future: Building relationships One Customer at a Time (Brochure quote) | |
| Quinn, Brian | Quote from "Strategic Planning R.I.P." (Brochure quote) | |
| Schrage, Michael | The Culture(s) of Prototyping (Brochure quote) | |
| Tichy, Noel & Stratford Sherman | Control Your Destiny or Someone Else Will (Brochure quote: Measurement) | |
| Watson, Hugh, etal. | Executive Information Systems (EIS Speed Targets) | |
| Reengineering |
| |
| LaPlante, Alice | Rightsizing Angst (Chevron Shock Therapy) | |
| Strategic Planning |
| |
| Happ, Ed | What's Strategy? (Brochure quote) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Brochure quote) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Ready. Fire. Aim) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Mintzberg Excerpt on the Failure of Strategic Planning) | |
| Quinn, Brian | Quote from "Strategic Planning R.I.P." (Brochure quote) | |
| Saint-Exupery, Antoine de | Goals and plans (A goal without a plan is just a wish) | |