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 | Author | Title/Subject | |
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 | Quality |
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 | Quotes |
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| Buckingham, Marcus | How HR Can Be "Actively Harmful" (Why people leave organizations) | |
| Carlzon, Jan | Moments of Truth (Empowerment analogy) | |
| Carlzon, Jan | Moments of Truth (Need for Measurement) | |
| Fritz, Jerry | Value of a Strong Customer Service Culture () | |
| Happ, Ed | What's Strategy? (Brochure quote) | |
| Happ, Ed | Informed Decisions (HPMD Brochure) | |
| Happ, Ed | Goal of Customer Service (Brochure Quote: CS) | |
| Happ, Ed | Leadership and the Organizational Puzzle (Brochure quote) | |
| Happ, Ed | The Key to Product Management Success (Brochure quote) | |
| Malone, Tom | Vital Signs (quoted within) (Brochure quote: measurement) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Brochure quote) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Ready. Fire. Aim) | |
| Peppers, Don & Martha Rogers | The One-to-One Future: Building relationships One Customer at a Time (Brochure quote) | |
| Quinn, Brian | Quote from "Strategic Planning R.I.P." (Brochure quote) | |
| Schrage, Michael | The Culture(s) of Prototyping (Brochure quote) | |
| Tichy, Noel & Stratford Sherman | Control Your Destiny or Someone Else Will (Brochure quote: Measurement) | |
| Watson, Hugh, etal. | Executive Information Systems (EIS Speed Targets) | |
| Reengineering |
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| Strategic Planning |
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| Strategy |
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| Succession Planning |
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| Teams |
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| Threads |
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| Time Management |
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| Vision |
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| Wisdom |
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