 | Author | Title/Subject | |
|---|
 | Perfection |
| |
| Voltaire | The best is the enemy of the good (Voltaire's quote) | |
| Personal |
| |
| Peters, Tom | House Painters and Prozac (Article: Tom Peter's on Job Security) | |
| Product Management |
| |
| Happ, Ed | The Key to Product Management Success (Brochure quote) | |
| Project Management |
| |
| Brent Sleeper | Six Tips for SOA Design (The perfect is the enemy of the good) | |
| Kidder, Tracy | The Soul of a New Machine (Tracy Kidder on "Signing Up") | |
| Prototyping |
| |
| Harrar, George | Welcome to IS boot camp (Rapid Prototyping Article) | |
| Peters, Tom | Quick Prototypes: Innovation's Trump Card (Article: Tom Peter's on Prototyping) | |
| Schrage, Michael | The Culture(s) of Prototyping (Brochure quote) | |
| Quality |
| |
| Griesing, David | Quality: How to Make It Pay (Quality at the expense of service?) | |
| Saint-Exupery, Antoine de | Perfection and subtraction (Perfection is achieved... when there is nothing left to take away) | |
| Quotes |
| |
| Buckingham, Marcus | How HR Can Be "Actively Harmful" (Why people leave organizations) | |
| Carlzon, Jan | Moments of Truth (Empowerment analogy) | |
| Carlzon, Jan | Moments of Truth (Need for Measurement) | |
| Fritz, Jerry | Value of a Strong Customer Service Culture () | |
| Happ, Ed | What's Strategy? (Brochure quote) | |
| Happ, Ed | Informed Decisions (HPMD Brochure) | |
| Happ, Ed | Goal of Customer Service (Brochure Quote: CS) | |
| Happ, Ed | Leadership and the Organizational Puzzle (Brochure quote) | |
| Happ, Ed | The Key to Product Management Success (Brochure quote) | |
| Malone, Tom | Vital Signs (quoted within) (Brochure quote: measurement) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Brochure quote) | |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Ready. Fire. Aim) | |
| Peppers, Don & Martha Rogers | The One-to-One Future: Building relationships One Customer at a Time (Brochure quote) | |