![](/icons/ecblank.gif) | Author | Title/Subject | |
![Hide details for Perfection](/icons/collapse.gif) | Perfection |
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| Voltaire | The best is the enemy of the good (Voltaire's quote) | ![](/icons/ecblank.gif) |
![Hide details for Personal](/icons/collapse.gif) | Personal |
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| Peters, Tom | House Painters and Prozac (Article: Tom Peter's on Job Security) | ![](/icons/ecblank.gif) |
![Hide details for Product Management](/icons/collapse.gif) | Product Management |
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| Happ, Ed | The Key to Product Management Success (Brochure quote) | ![](/icons/ecblank.gif) |
![Hide details for Project Management](/icons/collapse.gif) | Project Management |
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| Brent Sleeper | Six Tips for SOA Design (The perfect is the enemy of the good) | ![](/icons/ecblank.gif) |
| Kidder, Tracy | The Soul of a New Machine (Tracy Kidder on "Signing Up") | ![](/icons/ecblank.gif) |
![Hide details for Prototyping](/icons/collapse.gif) | Prototyping |
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| Harrar, George | Welcome to IS boot camp (Rapid Prototyping Article) | ![](/icons/ecblank.gif) |
| Peters, Tom | Quick Prototypes: Innovation's Trump Card (Article: Tom Peter's on Prototyping) | ![](/icons/ecblank.gif) |
| Schrage, Michael | The Culture(s) of Prototyping (Brochure quote) | ![](/icons/ecblank.gif) |
![Hide details for Quality](/icons/collapse.gif) | Quality |
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| Griesing, David | Quality: How to Make It Pay (Quality at the expense of service?) | ![](/icons/ecblank.gif) |
| Saint-Exupery, Antoine de | Perfection and subtraction (Perfection is achieved... when there is nothing left to take away) | ![](/icons/ecblank.gif) |
![Hide details for Quotes](/icons/collapse.gif) | Quotes |
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| Buckingham, Marcus | How HR Can Be "Actively Harmful" (Why people leave organizations) | ![](/icons/ecblank.gif) |
| Carlzon, Jan | Moments of Truth (Empowerment analogy) | ![](/icons/ecblank.gif) |
| Carlzon, Jan | Moments of Truth (Need for Measurement) | ![](/icons/ecblank.gif) |
| Fritz, Jerry | Value of a Strong Customer Service Culture () | ![](/icons/ecblank.gif) |
| Happ, Ed | What's Strategy? (Brochure quote) | ![](/icons/ecblank.gif) |
| Happ, Ed | Informed Decisions (HPMD Brochure) | ![](/icons/ecblank.gif) |
| Happ, Ed | Goal of Customer Service (Brochure Quote: CS) | ![](/icons/ecblank.gif) |
| Happ, Ed | Leadership and the Organizational Puzzle (Brochure quote) | ![](/icons/ecblank.gif) |
| Happ, Ed | The Key to Product Management Success (Brochure quote) | ![](/icons/ecblank.gif) |
| Malone, Tom | Vital Signs (quoted within) (Brochure quote: measurement) | ![](/icons/ecblank.gif) |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Brochure quote) | ![](/icons/ecblank.gif) |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Ready. Fire. Aim) | ![](/icons/ecblank.gif) |
| Peppers, Don & Martha Rogers | The One-to-One Future: Building relationships One Customer at a Time (Brochure quote) | ![](/icons/ecblank.gif) |