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![](/icons/ecblank.gif) | Author | Title/Subject | |
![Show details for Perfection](/icons/expand.gif) | Perfection |
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![Show details for Personal](/icons/expand.gif) | Personal |
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![Show details for Product Management](/icons/expand.gif) | Product Management |
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![Show details for Project Management](/icons/expand.gif) | Project Management |
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![Show details for Prototyping](/icons/expand.gif) | Prototyping |
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![Show details for Quality](/icons/expand.gif) | Quality |
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![Hide details for Quotes](/icons/collapse.gif) | Quotes |
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| Buckingham, Marcus | How HR Can Be "Actively Harmful" (Why people leave organizations) | ![](/icons/ecblank.gif) |
| Carlzon, Jan | Moments of Truth (Empowerment analogy) | ![](/icons/ecblank.gif) |
| Carlzon, Jan | Moments of Truth (Need for Measurement) | ![](/icons/ecblank.gif) |
| Fritz, Jerry | Value of a Strong Customer Service Culture () | ![](/icons/ecblank.gif) |
| Happ, Ed | What's Strategy? (Brochure quote) | ![](/icons/ecblank.gif) |
| Happ, Ed | Informed Decisions (HPMD Brochure) | ![](/icons/ecblank.gif) |
| Happ, Ed | Goal of Customer Service (Brochure Quote: CS) | ![](/icons/ecblank.gif) |
| Happ, Ed | Leadership and the Organizational Puzzle (Brochure quote) | ![](/icons/ecblank.gif) |
| Happ, Ed | The Key to Product Management Success (Brochure quote) | ![](/icons/ecblank.gif) |
| Malone, Tom | Vital Signs (quoted within) (Brochure quote: measurement) | ![](/icons/ecblank.gif) |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Brochure quote) | ![](/icons/ecblank.gif) |
| Mintzberg, Henry | The Rise and Fall of Strategic Planning (Ready. Fire. Aim) | ![](/icons/ecblank.gif) |
| Peppers, Don & Martha Rogers | The One-to-One Future: Building relationships One Customer at a Time (Brochure quote) | ![](/icons/ecblank.gif) |
| Quinn, Brian | Quote from "Strategic Planning R.I.P." (Brochure quote) | ![](/icons/ecblank.gif) |
| Schrage, Michael | The Culture(s) of Prototyping (Brochure quote) | ![](/icons/ecblank.gif) |
| Tichy, Noel & Stratford Sherman | Control Your Destiny or Someone Else Will (Brochure quote: Measurement) | ![](/icons/ecblank.gif) |
| Watson, Hugh, etal. | Executive Information Systems (EIS Speed Targets) | ![](/icons/ecblank.gif) |
![Show details for Reengineering](/icons/expand.gif) | Reengineering |
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![Show details for Strategic Planning](/icons/expand.gif) | Strategic Planning |
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![Show details for Strategy](/icons/expand.gif) | Strategy |
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![Show details for Succession Planning](/icons/expand.gif) | Succession Planning |
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![Show details for Teams](/icons/expand.gif) | Teams |
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![Show details for Threads](/icons/expand.gif) | Threads |
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