HPMD Quotes & Sources
"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied."
Jerry Fritz - Director of Management Institute
University of Wisconsin, Madison, WI
Short Quote:
"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied." --Jerry Fritz
© Copyright 1996, 2000, HP Management Decisions Ltd., All Rights Reserved.
| Author: | Fritz, Jerry |
| Title: | Value of a Strong Customer Service Culture |
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| Volume: | |
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| Place (City): | Madison, WI |
| Publication Date: | |
| Pages: | |
| Source Type: | Interview |
| Quote Number: | 101 |
| Categories: | Customer Service, Quotes |
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