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HPMD Quotes & Sources

I've taken two of the moments of truth stories and turned them into case studies. Can you see anything else that needs to be done to them?


Short Quote:

Case Study
© Copyright 1996, 2000, HP Management Decisions Ltd., All Rights Reserved.


Author:Kelley, Mike
Title:The Conference, and Lesson Plans
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Publication Date:12/21/95
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Quote Number:210
Categories:Customer Service, Case Studies