HPMD Quotes & Sources
Hugh Watson, in his book Executive Information Systems, talks about executive expectations for EIS systems. Here a a few telling quotes:
"In keeping with the fact that an EIS must be highly user-friendly, the user interface and response time of the EIS are critical (Houdeshel and Watson, 1987; Rockart and DeLong, 1988). Ninety-two percent of the EISs employ a keyboard interface, one-half a mouse, and one-fourth a touch screen. These percentages indicate that there are multiple interfaces available on many of the EISs in this sample. The mean response time of the EISs in this survey was 2.8 seconds, with 42 firms (84 percent) reporting average response times of less than five seconds." p. 100
"Executives are intolerant of slow response. Response times from instantaneous to 5 seconds are acceptable, but longer response times cannot support just-in-time thinking (i.e., being able to access information while still thinking about it). As EIS spread with the addition of new users, data sources, applications, and services, response times can increase exponentially. The hardware and technology must be able to support increased demands without impairing the system." p. 252
Short Quote:
"Executives [using Information Systems] are intolerant of slow response. Response times from instantaneous to 5 seconds are acceptable, but longer response times cannot support just-in-time thinking (i.e., being able to access information while still thinking about it)." --Hugh Watson
© Copyright 1995, 2000, HP Management Decisions Ltd., All Rights Reserved.
| Author: | Watson, Hugh, etal. |
| Title: | Executive Information Systems |
| Periodical: | |
| Volume: | |
| Number: | |
| Publisher: | |
| Place (City): | |
| Publication Date: | |
| Pages: | 100, 252 |
| Source Type: | Book |
| Quote Number: | 116 |
| Categories: | Quotes |
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