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AuthorTitle/Subject
Hide details for QuotesQuotes
Buckingham, MarcusHow HR Can Be "Actively Harmful" (Why people leave organizations)
Carlzon, JanMoments of Truth (Empowerment analogy)
Carlzon, JanMoments of Truth (Need for Measurement)
Fritz, JerryValue of a Strong Customer Service Culture ()
Happ, EdGoal of Customer Service (Brochure Quote: CS)
Happ, EdInformed Decisions (HPMD Brochure)
Happ, EdLeadership and the Organizational Puzzle (Brochure quote)
Happ, EdWhat's Strategy? (Brochure quote)
Happ, EdThe Key to Product Management Success (Brochure quote)
Malone, TomVital Signs (quoted within) (Brochure quote: measurement)
Mintzberg, HenryThe Rise and Fall of Strategic Planning (Ready. Fire. Aim)
Mintzberg, HenryThe Rise and Fall of Strategic Planning (Brochure quote)
Peppers, Don & Martha RogersThe One-to-One Future: Building relationships One Customer at a Time (Brochure quote)
Quinn, BrianQuote from "Strategic Planning R.I.P." (Brochure quote)
Schrage, MichaelThe Culture(s) of Prototyping (Brochure quote)
Tichy, Noel & Stratford ShermanControl Your Destiny or Someone Else Will (Brochure quote: Measurement)
Watson, Hugh, etal.Executive Information Systems (EIS Speed Targets)
Show details for ReengineeringReengineering
Show details for Strategic PlanningStrategic Planning
Show details for StrategyStrategy
Show details for Succession PlanningSuccession Planning
Show details for TeamsTeams
Show details for ThreadsThreads
Show details for Time ManagementTime Management
Show details for VisionVision
Show details for WisdomWisdom

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