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Buckingham, MarcusHow HR Can Be "Actively Harmful" (Why people leave organizations)
Carlzon, JanMoments of Truth (Empowerment analogy)
Carlzon, JanMoments of Truth (15 Second Moments of Truth)
Drucker, PeterDoing the right things (Drucker on Leadership)
Happ, EdLeadership and the Organizational Puzzle (Brochure quote)
Roosevelt, TheodoreThe best executive (Teddy Roosevelt on Leadership)
Saint-Exupery, Antoine deTasks and shared vision (teach them a yearning for the immensity of the sea.)
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