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Watson, Hugh, etal.
Executive Information Systems (EIS Speed Targets)
Yunus, Muhammad
Banker to the Poor (Yunus on Innovation)
Zawrotny, Stan
Estimating Software Development Projects (Article on Estimating Development Projects)
Zemke, Ron with Dick Schaaf
The Service Edge (Case Study: The Case of the French Fries)
The Service Edge (Five Fundamental Service Tactics)
The Service Edge (Service Recovery)
The Service Edge (The Case of the Overbooked Hotel)
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