.
Select A View
All by Author
All By Title
Links
Quote of the Day
Quotes & Sources by Keyword
HPMD Home Page
All by Author; AuthorView
Prev Page
Expand
Collapse
Search
Next Page
Title
Watson, Hugh, etal.
Yunus, Muhammad
Zawrotny, Stan
Zemke, Ron with Dick Schaaf
The Service Edge (Case Study: The Case of the French Fries)
The Service Edge (Five Fundamental Service Tactics)
The Service Edge (Service Recovery)
The Service Edge (The Case of the Overbooked Hotel)
Prev Page
Expand
Collapse
Search
Next Page
© Copyright 1996,
2025
, HP Management Decisions Ltd., All Rights Reserved.