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| Title | |
Shapiro, Eileen | |
Simon, Paul | |
Tichy, Noel & Stratford Sherman | |
Trompenaars, Fons | |
Twain, Mark | |
Unknown | |
Voltaire | |
Watson, Hugh, etal. | |
Yunus, Muhammad | |
Zawrotny, Stan | |
Zemke, Ron with Dick Schaaf | |
| The Service Edge (Case Study: The Case of the French Fries) | |
| The Service Edge (Five Fundamental Service Tactics) | |
| The Service Edge (Service Recovery) | |
| The Service Edge (The Case of the Overbooked Hotel) | |
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