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| Title | |
Sewell, Carl | |
| Customers for Life (Carl Sewell on Service) | |
| Customers for Life (QTCQ Measures) | |
Shapiro, Eileen | |
| That "Vision Thing" (Fad Surfing Chapter: "That 'Vision Thing' ") | |
Simon, Paul | |
| Hearts & Bones (Serious numbers) | |
Tichy, Noel & Stratford Sherman | |
| Control Your Destiny or Someone Else Will (Brochure quote: Measurement) | |
Trompenaars, Fons | |
| Riding the Waves of Culture. (Trompenaars' Article) | |
Twain, Mark | |
| Quote on reading the future (Predicting the future) | |
Unknown | |
| To attain excellence, you must care (To attain excellence) | |
Voltaire | |
| The best is the enemy of the good (Voltaire's quote) | |
Watson, Hugh, etal. | |
| Executive Information Systems (EIS Speed Targets) | |
Yunus, Muhammad | |
| Banker to the Poor (Yunus on Innovation) | |
Zawrotny, Stan | |
| Estimating Software Development Projects (Article on Estimating Development Projects) | |
Zemke, Ron with Dick Schaaf | |
| The Service Edge (Case Study: The Case of the French Fries) | |
| The Service Edge (Five Fundamental Service Tactics) | |
| The Service Edge (Service Recovery) | |
| The Service Edge (The Case of the Overbooked Hotel) | |
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