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 | Title | |
|---|
 Kidder, Tracy | |
| The Soul of a New Machine (Tracy Kidder on "Signing Up") | |
| LaPlante, Alice | |
| Rightsizing Angst (Chevron Shock Therapy) | |
| Maister, David | |
| Strategy and the Fat Smoker (The Outcome of Strategic Planning) | |
| Strategy Means Saying "No" (You can't please everyone) | |
| Malone, Tom | |
| Vital Signs (quoted within) (Brochure quote: measurement) | |
| Martin, Steve | |
| The Way I see It (Steve Martin on Economic Opportunity) | |
| Michelangelo | |
| Setting the figure free (Michelangelo Quote) | |
| Mintzberg, Henry | |
| The Rise and Fall of Strategic Planning (Brochure quote) | |
| The Rise and Fall of Strategic Planning (Mintzberg Excerpt on the Failure of Strategic Planning) | |
| The Rise and Fall of Strategic Planning (Ready. Fire. Aim) | |
| Nelson, Bob | |
| 1001 Ways to Reward Employees (Rewarding Employees Article #1) | |
| Asset Appreciation (Rewarding Employees Article #8) | |
| Peppers, Don & Martha Rogers | |
| The One-to-One Future: Building relationships One Customer at a Time (Brochure quote) | |
| Peters, Tom | |
| House Painters and Prozac (Article: Tom Peter's on Job Security) | |
| Liberation Management (Understanding Project Management) | |
| Quick Prototypes: Innovation's Trump Card (Article: Tom Peter's on Prototyping) | |
| Thriving on Chaos (Case Study: Where Superlative Service is the Norm) | |
| Thriving on Chaos (Perception is Everything) | |
| Thriving on Chaos (Service Pays Handsomely: PIMS & TARP studies) | |
 Plamenatz, John | |
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