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Title
The secret of getting ahead (My favorite Agatha Christie Quote)
Clark, John
To inspire action (Goals)
Cotton, Jim
Dirty Little Secrets (Article: Consulting Secrets)
Cringeley, Robert X.
Automobiles and computers (Automobiles and computers)
Drucker, Peter
Doing the right things (Drucker on Leadership)
Management's New Paradigms (Drucker on Succession Planning)
Finney, Paul Burnham
Paying the Price of being Perfect (Are You a Perfectionist? A Short Quiz.)
Paying the Price of being Perfect (The Perils of Perfectionism)
Fritz, Jerry
Value of a Strong Customer Service Culture ()
Gide, André
Discovery (Discovery and Innovation)
Griesing, David
Quality: How to Make It Pay (Quality at the expense of service?)
Happ, Ed
Customer Service Exercises (CS Seminar Exercises)
Goal of Customer Service (Brochure Quote: CS)
House calls for kids shoes (Case Study: Nordstrom kid's shoes)
Informed Decisions (HPMD Brochure)
Leadership and the Organizational Puzzle (Brochure quote)
More Impersonal than an ATM (Case Study: The Local A&P)
Perfection and Procrastination (Perfection and Procrastination)
The Case of the Cajun Popcorn (Case Study: on service flexibility)
The Dry Cleaner with the Rich Memory (Case Study: New Canaan Cleaners)
The Key to Product Management Success (Brochure quote)
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