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HPMD Home Page
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 | Title | |
|---|
| Detroit Muscle (Succeeding together) | |
 Christie, Agatha | |
| The secret of getting ahead (My favorite Agatha Christie Quote) | |
| Clark, John | |
| To inspire action (Goals) | |
| Cotton, Jim | |
| Dirty Little Secrets (Article: Consulting Secrets) | |
| Cringeley, Robert X. | |
| Automobiles and computers (Automobiles and computers) | |
| Drucker, Peter | |
| Doing the right things (Drucker on Leadership) | |
| Management's New Paradigms (Drucker on Succession Planning) | |
| Finney, Paul Burnham | |
| Paying the Price of being Perfect (Are You a Perfectionist? A Short Quiz.) | |
| Paying the Price of being Perfect (The Perils of Perfectionism) | |
| Fritz, Jerry | |
| Value of a Strong Customer Service Culture () | |
| Gide, André | |
| Discovery (Discovery and Innovation) | |
| Griesing, David | |
| Quality: How to Make It Pay (Quality at the expense of service?) | |
| Happ, Ed | |
| Customer Service Exercises (CS Seminar Exercises) | |
| Goal of Customer Service (Brochure Quote: CS) | |
| House calls for kids shoes (Case Study: Nordstrom kid's shoes) | |
| Informed Decisions (HPMD Brochure) | |
| Leadership and the Organizational Puzzle (Brochure quote) | |
| More Impersonal than an ATM (Case Study: The Local A&P) | |
| Perfection and Procrastination (Perfection and Procrastination) | |
| The Case of the Cajun Popcorn (Case Study: on service flexibility) | |
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