HPMD Home Page
 | Title | |
|---|---|---|
 Anonymous | ||
| Birnbaum, Bill | ||
| Bossidy, Larry | ||
| Brent Sleeper | ||
| Bryant, Kobe | ||
| Buckingham, Marcus | ||
| Carlzon, Jan | ||
| Carroll, Lewis | ||
| Charan Ram, and Burck, Charles | ||
| Chet Huber | ||
| Christie, Agatha | ||
| Clark, John | ||
| Cotton, Jim | ||
| Cringeley, Robert X. | ||
| Drucker, Peter | ||
| Finney, Paul Burnham | ||
| Fritz, Jerry | ||
| Gide, André | ||
| Griesing, David | ||
 Happ, Ed | ||
| Customer Service Exercises (CS Seminar Exercises) | | |
| Goal of Customer Service (Brochure Quote: CS) | | |
| House calls for kids shoes (Case Study: Nordstrom kid's shoes) | | |
| Informed Decisions (HPMD Brochure) | | |
| Leadership and the Organizational Puzzle (Brochure quote) | | |
| More Impersonal than an ATM (Case Study: The Local A&P) | | |
| Perfection and Procrastination (Perfection and Procrastination) | | |
| The Case of the Cajun Popcorn (Case Study: on service flexibility) | | |
| The Dry Cleaner with the Rich Memory (Case Study: New Canaan Cleaners) | | |
| The Key to Product Management Success (Brochure quote) | | |