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Show details for AnonymousAnonymous
Show details for Birnbaum, BillBirnbaum, Bill
Show details for Bossidy, LarryBossidy, Larry
Show details for Brent SleeperBrent Sleeper
Show details for Bryant, KobeBryant, Kobe
Show details for Buckingham, MarcusBuckingham, Marcus
Show details for Carlzon, JanCarlzon, Jan
Show details for Carroll, LewisCarroll, Lewis
Show details for Charan Ram, and Burck, Charles Charan Ram, and Burck, Charles
Show details for Chet HuberChet Huber
Show details for Christie, AgathaChristie, Agatha
Show details for Clark, JohnClark, John
Show details for Cotton, JimCotton, Jim
Show details for Cringeley, Robert X.Cringeley, Robert X.
Show details for Drucker, PeterDrucker, Peter
Show details for Finney, Paul BurnhamFinney, Paul Burnham
Show details for Fritz, JerryFritz, Jerry
Show details for Gide, André Gide, André
Show details for Griesing, DavidGriesing, David
Hide details for Happ, EdHapp, Ed
Customer Service Exercises (CS Seminar Exercises)
Goal of Customer Service (Brochure Quote: CS)
House calls for kids shoes (Case Study: Nordstrom kid's shoes)
Informed Decisions (HPMD Brochure)
Leadership and the Organizational Puzzle (Brochure quote)
More Impersonal than an ATM (Case Study: The Local A&P)
Perfection and Procrastination (Perfection and Procrastination)
The Case of the Cajun Popcorn (Case Study: on service flexibility)
The Dry Cleaner with the Rich Memory (Case Study: New Canaan Cleaners)
The Key to Product Management Success (Brochure quote)

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