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| Title | |
Anonymous | |
Birnbaum, Bill | |
Bossidy, Larry | |
Brent Sleeper | |
Bryant, Kobe | |
Buckingham, Marcus | |
Carlzon, Jan | |
Carroll, Lewis | |
Charan Ram, and Burck, Charles | |
Chet Huber | |
Christie, Agatha | |
Clark, John | |
Cotton, Jim | |
Cringeley, Robert X. | |
Drucker, Peter | |
Finney, Paul Burnham | |
Fritz, Jerry | |
| Value of a Strong Customer Service Culture () | |
Gide, André | |
Griesing, David | |
Happ, Ed | |
Happ, Steve | |
Harrar, George | |
Hawken, Paul | |
IW/Virtual Organization Inc. | |
Jon Huggett and Caitrin Moran
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Keillor, Garrison | |
Kelley, Mike | |
Kepner-Tregoe | |
Kidder, Tracy | |
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