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The Rise and Fall of Strategic Planning
Brochure quote, by: Mintzberg, Henry
Mintzberg Excerpt on the Failure of Strategic Planning, by: Mintzberg, Henry
Ready. Fire. Aim, by: Mintzberg, Henry
The secret of getting ahead
The Service Edge
The Soul of a New Machine
The Team and The Fans
The Way I see It
Thriving on Chaos
To attain excellence, you must care
To inspire action
Tour Guide, Senator and Cheer leader
Value of a Strong Customer Service Culture
Vital Signs (quoted within)
Welcome to IS boot camp
What's Strategy?
Wisdom and change
Your Car Will be Ready at Noon
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