| Title | Subject/Author | |
|---|
|  Case Study: Nordstrom kid's shoes, by: Happ, Ed | |
 House Painters and Prozac | |
| Article: Tom Peter's on Job Security, by: Peters, Tom | |
| How HR Can Be "Actively Harmful" | |
| Why people leave organizations, by: Buckingham, Marcus | |
| Informed Decisions | |
| HPMD Brochure, by: Happ, Ed | |
| Leadership and the Organizational Puzzle | |
| Brochure quote, by: Happ, Ed | |
| Liberation Management | |
| Understanding Project Management, by: Peters, Tom | |
| Management's New Paradigms | |
| Drucker on Succession Planning, by: Drucker, Peter | |
| Managing the Organizational Impact of Global Operations | |
| Cargill quote on the resistance to change, by: Rita Heise | |
| Moments of Truth | |
| 15 Second Moments of Truth, by: Carlzon, Jan | |
| Empowerment analogy, by: Carlzon, Jan | |
| Need for Measurement, by: Carlzon, Jan | |
| More Impersonal than an ATM | |
| Case Study: The Local A&P, by: Happ, Ed | |
| Paying the Price of being Perfect | |
| Are You a Perfectionist? A Short Quiz., by: Finney, Paul Burnham | |
| The Perils of Perfectionism, by: Finney, Paul Burnham | |
| Perfection and Procrastination | |
| Perfection and Procrastination, by: Happ, Ed | |
| Perfection and subtraction | |
| Perfection is achieved... when there is nothing left to take away, by: Saint-Exupery, Antoine de | |
| Performance Management | |
| Performance Management, by: Kepner-Tregoe | |