HPMD Bullet: Corporate Values Clarification

HPMD Bullets

BULLET #3
CORPORATE VALUES CLARIFICATION

The first step in our program of positive change is clarify what's good and right in the organization. These will be the core values which underlie our company and each department. They say what type of business we are in terms of what we believe in, rather than what type of strategic focus we have. Values then, are the guiding principles we use in making all our business decisions. The following exercises will help determine what guidelines we follow, or ought to follow in our day-to-day roles as managers.

A. What do we believe in? What guides our decisions and judgments? (our Values)

1a. What do we get reprimanded for doing? What actions or non-actions invite our managers wrath? What have we been criticized about in the past?

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1b. For which of these have we gotten a bum rap? Which are true?

2a. What do we get praised for doing? What gets recognized?

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2b. What have we improved in the last 12 months that make us proud?

3. What are our stories and legends? What are the events that have shown us at our best?

4. What does it mean to be the best company or department in the business?

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a. What should we always do to be best?

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b. What should we never do to be best?

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How do we know we are successful? What are our criteria for success?

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How will we keep score? What are the measures?

2. What do we want to become? (our Mission)

3. What do we need to improve to become this? (our Improvement Goals)

4. What are the key factors that will demonstrate improvement? (our Critical Success Factors)

5. How will we keep score? (our Objectives and Measurements)

6. How will we celebrate the wins? (our Rewards)

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