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Bullet #Title
Hide details for BibliographiesBibliographies
58A Service Bibliography
62A Measurement Bibliography
63An NLP Bibliography
66A Team Building Bibliography
Hide details for BudgetingBudgeting
24Budget Tips 1
25Budget Tips 2
26Budget Tips 3
Hide details for Customer ServiceCustomer Service
7155 Ways to Leave Your Customer
Hide details for Disaster RecoveryDisaster Recovery
49Disaster Recovery Lessons
57Disaster Recovery Example
Hide details for DownsizingDownsizing
21Layoff Crisis Resolution
23Don't Throw Iron At It
Hide details for Goals/ObjectivesGoals/Objectives
8Setting Objectives
18MIS Goals
Hide details for Human ResourcesHuman Resources
6Values Clarification
Hide details for InternetInternet
70Planning a Web Site
Hide details for MarketingMarketing
68Presentation Tips
Hide details for MeasurementMeasurement
9The Performance Matrix
16Customer Service Measures
43Measurement: Keeping Score

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