| Your Name: | |
| Your Company: | |
| Date: | 11/14/1997 |
| Your E-Mail Address: | required |
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The following is a checklist for rating customer satisfaction with OurCo. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.
1. Communications
| 4-Neutral or Unknown | 1. | OurCo listens well to my problems and issues. |
| 7-Strongly Agree | 2. | OurCo presentations are well done. |
| 3-Slightly Disagree | 3. | OurCo written reports are clear and of high quality. |
| 3-Slightly Disagree | 4. | OurCo invoices are accurate and easy to read. |
| 3-Slightly Disagree | 5. | OurCo consultants are readily accessible and approachable. |
2. People/Competency
| 6-Agree | 6. | The people at OurCo are very professional. |
| 7-Strongly Agree | 7. | The people I've dealt with at OurCo have been very helpful. |
| 7-Strongly Agree | 8. | The OurCo professionals are competent to solve my issues. |
| 6-Agree | 9. | The OurCo people know our industry well. |
3. Quality
| 4-Neutral or Unknown | 10. | The quality of OurCo work is equal to or better than the large consulting firms. |
| 4-Neutral or Unknown | 11. | OurCo 'gets it right' the first time. |
| 4-Neutral or Unknown | 12. | OurCo meets its deadlines. |
| 4-Neutral or Unknown | 13. | OurCo reports and bulletins are of the quality to be circulated to senior managers. |
| 4-Neutral or Unknown | 14. | OurCo time and cost estimates are accurate. |
4. Training/Advisory
| 7-Strongly Agree | 15. | OurCo training classes are very effective. |
| 7-Strongly Agree | 16. | OurCo advice is very useful. |
| 6-Agree | 17. | OurCo gives frank and candid advice. |
5. Security/Confidentiality
| 4-Neutral or Unknown | 18. | OurCo maintains confidentiality when discussing their experiences. |
| 3-Slightly Disagree | 19. | I feel comfortable that the privacy of my information is protected by OurCo. |
6. Value
| 4-Neutral or Unknown | 20. | OurCo delivers quality consulting for a reasonable price. |
| 4-Neutral or Unknown | 21. | OurCo services are competitive with other management consulting firms. |
7. Responsiveness
| 4-Neutral or Unknown | 22. | OurCo fixes any problems that arise with their work fast. |
| 4-Neutral or Unknown | 23. | The staff of OurCo follows-up well. |
| 4-Neutral or Unknown | 24. | When I have a problem I can quickly reach an OurCo professional. |
| 4-Neutral or Unknown | 25. | The OurCo people handle my phone calls courteously and professionally. |
8. Overall Service
| 4-Neutral or Unknown | 26. | OurCo is an easy company to do business with. |
| 4-Neutral or Unknown | 27. | OurCo is a service-oriented company. |
| 4-Neutral or Unknown | 28. | OurCo is a quality consulting firm |
| 4-Neutral or Unknown | 29. | I would recommend OurCo to my business associates |
| 4-Neutral or Unknown | 30. | Given the need and the means, I would hire OurCo for another consulting assignment. |
| 4-Neutral or Unknown | 31. | Overall, I am satisfied with the consulting service I have received from OurCo. |
The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?
33. What should stay the same at OurCo?
34. If you were in charge of running OurCo, what would be your top priorities?
35. Other Comments?
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