HPMD Service Survey



Survey Date: 01/14/1999
Your Name: Test Survey optional
Your Company: HPMD
Name of Project:Test Survey
End Date of Project:08/1999
Your E-Mail Address:ehapp@hpmd.com optional
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The following is a checklist for rating your satisfaction with HPMD. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.


1. Communications
7-Strongly Agree1.HPMD listens well to my problems and issues.
7-Strongly Agree2.HPMD presentations are well done.
7-Strongly Agree3.HPMD written reports are clear and of high quality.
7-Strongly Agree4.HPMD invoices are accurate and easy to read.
7-Strongly Agree5.HPMD consultants are readily accessible and approachable.

2. People/Competency
7-Strongly Agree6.The people at HPMD are very professional.
7-Strongly Agree7.The people I've dealt with at HPMD have been very helpful.
7-Strongly Agree8.The HPMD professionals are competent to solve my issues.
7-Strongly Agree9.The HPMD people know our industry well.

3. Quality
7-Strongly Agree10.The quality of HPMD work is equal to or better than the large consulting firms.
7-Strongly Agree11.HPMD 'gets it right' the first time.
7-Strongly Agree12.HPMD meets its deadlines.
7-Strongly Agree13.HPMD reports and bulletins are of the quality to be circulated to senior managers.
7-Strongly Agree14.HPMD time and cost estimates are accurate.

4. Training/Advisory
7-Strongly Agree15.HPMD training classes are very effective.
7-Strongly Agree16.HPMD advice is very useful.
7-Strongly Agree17.HPMD gives frank and candid advice.

5. Security/Confidentiality
7-Strongly Agree18.HPMD maintains confidentiality when discussing their experiences.
7-Strongly Agree19.I feel comfortable that the privacy of my information is protected by HPMD.

6. Value
7-Strongly Agree20.HPMD delivers quality consulting for a reasonable price.
7-Strongly Agree21.HPMD services are competitive with other consulting firms.

7. Responsiveness
7-Strongly Agree22.HPMD quickly fixes any problems that arise with their work.
7-Strongly Agree23.The staff of HPMD follows-up well.
7-Strongly Agree24.When I have a problem I can quickly reach an HPMD professional.
7-Strongly Agree25.The HPMD people handle my phone calls courteously and professionally.

8. Overall Service
7-Strongly Agree26.HPMD is an easy company to do business with.
7-Strongly Agree27.HPMD is a service-oriented company.
7-Strongly Agree28.HPMD is a quality consulting firm
7-Strongly Agree29.I would recommend HPMD to my business associates
7-Strongly Agree30.Given the need and the means, I would hire HPMD for another consulting assignment.
7-Strongly Agree31.Overall, I am satisfied with the consulting service I have received from HPMD.

The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?
7

33. What should stay the same at HPMD?
7

34. If you were in charge of running HPMD, what would be your top priorities?
7

35. Other Comments?
7

Document last modified on: 01/14/1999
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