HPMD Service Survey
| Survey Date: | 01/14/1999 |
| Your Name: | Test Survey optional |
| Your Company: | HPMD |
| Name of Project: | Test Survey |
| End Date of Project: | 08/1999 |
| Your E-Mail Address: | ehapp@hpmd.com optional |
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The following is a checklist for rating your satisfaction with HPMD. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.
1. Communications
| 7-Strongly Agree | 1. | HPMD listens well to my problems and issues. |
| 7-Strongly Agree | 2. | HPMD presentations are well done. |
| 7-Strongly Agree | 3. | HPMD written reports are clear and of high quality. |
| 7-Strongly Agree | 4. | HPMD invoices are accurate and easy to read. |
| 7-Strongly Agree | 5. | HPMD consultants are readily accessible and approachable. |
2. People/Competency
| 7-Strongly Agree | 6. | The people at HPMD are very professional. |
| 7-Strongly Agree | 7. | The people I've dealt with at HPMD have been very helpful. |
| 7-Strongly Agree | 8. | The HPMD professionals are competent to solve my issues. |
| 7-Strongly Agree | 9. | The HPMD people know our industry well. |
3. Quality
| 7-Strongly Agree | 10. | The quality of HPMD work is equal to or better than the large consulting firms. |
| 7-Strongly Agree | 11. | HPMD 'gets it right' the first time. |
| 7-Strongly Agree | 12. | HPMD meets its deadlines. |
| 7-Strongly Agree | 13. | HPMD reports and bulletins are of the quality to be circulated to senior managers. |
| 7-Strongly Agree | 14. | HPMD time and cost estimates are accurate. |
4. Training/Advisory
| 7-Strongly Agree | 15. | HPMD training classes are very effective. |
| 7-Strongly Agree | 16. | HPMD advice is very useful. |
| 7-Strongly Agree | 17. | HPMD gives frank and candid advice. |
5. Security/Confidentiality
| 7-Strongly Agree | 18. | HPMD maintains confidentiality when discussing their experiences. |
| 7-Strongly Agree | 19. | I feel comfortable that the privacy of my information is protected by HPMD. |
6. Value
| 7-Strongly Agree | 20. | HPMD delivers quality consulting for a reasonable price. |
| 7-Strongly Agree | 21. | HPMD services are competitive with other consulting firms. |
7. Responsiveness
| 7-Strongly Agree | 22. | HPMD quickly fixes any problems that arise with their work. |
| 7-Strongly Agree | 23. | The staff of HPMD follows-up well. |
| 7-Strongly Agree | 24. | When I have a problem I can quickly reach an HPMD professional. |
| 7-Strongly Agree | 25. | The HPMD people handle my phone calls courteously and professionally. |
8. Overall Service
| 7-Strongly Agree | 26. | HPMD is an easy company to do business with. |
| 7-Strongly Agree | 27. | HPMD is a service-oriented company. |
| 7-Strongly Agree | 28. | HPMD is a quality consulting firm |
| 7-Strongly Agree | 29. | I would recommend HPMD to my business associates |
| 7-Strongly Agree | 30. | Given the need and the means, I would hire HPMD for another consulting assignment. |
| 7-Strongly Agree | 31. | Overall, I am satisfied with the consulting service I have received from HPMD. |
The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?
7
33. What should stay the same at HPMD?
7
34. If you were in charge of running HPMD, what would be your top priorities?
7
35. Other Comments?
7
Document last modified on: 01/14/1999
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