OurCo Service Survey




Your Name: Joel Myers
Your Company: The Centre Group
Date: 10/14/1996
Your E-Mail Address:jmyers@memphisonline.com required
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me from future HPMD mailings.

The following is a checklist for rating customer satisfaction with OurCo. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.


1. Communications
6-Agree1.OurCo listens well to my problems and issues.
7-Strongly Agree2.OurCo presentations are well done.
3-Slightly Disagree3.OurCo written reports are clear and of high quality.
2-Disagree4.OurCo invoices are accurate and easy to read.
6-Agree5.OurCo consultants are readily accessible and approachable.

2. People/Competency
6-Agree6.The people at OurCo are very professional.
6-Agree7.The people I've dealt with at OurCo have been very helpful.
3-Slightly Disagree8.The OurCo professionals are competent to solve my issues.
7-Strongly Agree9.The OurCo people know our industry well.

3. Quality
6-Agree10.The quality of OurCo work is equal to or better than the large consulting firms.
4-Neutral or Unknown11.OurCo 'gets it right' the first time.
3-Slightly Disagree12.OurCo meets its deadlines.
4-Neutral or Unknown13.OurCo reports and bulletins are of the quality to be circulated to senior managers.
4-Neutral or Unknown14.OurCo time and cost estimates are accurate.

4. Training/Advisory
4-Neutral or Unknown15.OurCo training classes are very effective.
4-Neutral or Unknown16.OurCo advice is very useful.
4-Neutral or Unknown17.OurCo gives frank and candid advice.

5. Security/Confidentiality
4-Neutral or Unknown18.OurCo maintains confidentiality when discussing their experiences.
4-Neutral or Unknown19.I feel comfortable that the privacy of my information is protected by OurCo.

6. Value
4-Neutral or Unknown20.OurCo delivers quality consulting for a reasonable price.
4-Neutral or Unknown21.OurCo services are competitive with other management consulting firms.

7. Responsiveness
6-Agree22.OurCo fixes any problems that arise with their work fast.
6-Agree23.The staff of OurCo follows-up well.
2-Disagree24.When I have a problem I can quickly reach an OurCo professional.
2-Disagree25.The OurCo people handle my phone calls courteously and professionally.

8. Overall Service
7-Strongly Agree26.OurCo is an easy company to do business with.
7-Strongly Agree27.OurCo is a service-oriented company.
5-Slightly Agree28.OurCo is a quality consulting firm
6-Agree29.I would recommend OurCo to my business associates
6-Agree30.Given the need and the means, I would hire OurCo for another consulting assignment.
6-Agree31.Overall, I am satisfied with the consulting service I have received from OurCo.

The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?


33. What should stay the same at OurCo?


34. If you were in charge of running OurCo, what would be your top priorities?


35. Other Comments?





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