HPMD Service Survey



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The following is a checklist for rating your satisfaction with HPMD. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.


1. Communications
1.HPMD listens well to my problems and issues.
2.HPMD presentations are well done.
3.HPMD written reports are clear and of high quality.
4.HPMD invoices are accurate and easy to read.
5.HPMD consultants are readily accessible and approachable.

2. People/Competency
6.The people at HPMD are very professional.
7.The people I've dealt with at HPMD have been very helpful.
8.The HPMD professionals are competent to solve my issues.
9.The HPMD people know our industry well.

3. Quality
10.The quality of HPMD work is equal to or better than the large consulting firms.
11.HPMD 'gets it right' the first time.
12.HPMD meets its deadlines.
13.HPMD reports and bulletins are of the quality to be circulated to senior managers.
14.HPMD time and cost estimates are accurate.

4. Training/Advisory
15.HPMD training classes are very effective.
16.HPMD advice is very useful.
17.HPMD gives frank and candid advice.

5. Security/Confidentiality
18.HPMD maintains confidentiality when discussing their experiences.
19.I feel comfortable that the privacy of my information is protected by HPMD.

6. Value
20.HPMD delivers quality consulting for a reasonable price.
21.HPMD services are competitive with other consulting firms.

7. Responsiveness
22.HPMD quickly fixes any problems that arise with their work.
23.The staff of HPMD follows-up well.
24.When I have a problem I can quickly reach an HPMD professional.
25.The HPMD people handle my phone calls courteously and professionally.

8. Overall Service
26.HPMD is an easy company to do business with.
27.HPMD is a service-oriented company.
28.HPMD is a quality consulting firm
29.I would recommend HPMD to my business associates
30.Given the need and the means, I would hire HPMD for another consulting assignment.
31.Overall, I am satisfied with the consulting service I have received from HPMD.

The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?


33. What should stay the same at HPMD?


34. If you were in charge of running HPMD, what would be your top priorities?


35. Other Comments?

Document last modified on: 03/29/2024
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