| 1. | HPMD listens well to my problems and issues. |
| 2. | HPMD presentations are well done. |
| 3. | HPMD written reports are clear and of high quality. |
| 4. | HPMD invoices are accurate and easy to read. |
| 5. | HPMD consultants are readily accessible and approachable. |
| 6. | The people at HPMD are very professional. |
| 7. | The people I've dealt with at HPMD have been very helpful. |
| 8. | The HPMD professionals are competent to solve my issues. |
| 9. | The HPMD people know our industry well. |
| 10. | The quality of HPMD work is equal to or better than the large consulting firms. |
| 11. | HPMD 'gets it right' the first time. |
| 12. | HPMD meets its deadlines. |
| 13. | HPMD reports and bulletins are of the quality to be circulated to senior managers. |
| 14. | HPMD time and cost estimates are accurate. |
| 22. | HPMD quickly fixes any problems that arise with their work. |
| 23. | The staff of HPMD follows-up well. |
| 24. | When I have a problem I can quickly reach an HPMD professional. |
| 25. | The HPMD people handle my phone calls courteously and professionally. |
| 26. | HPMD is an easy company to do business with. |
| 27. | HPMD is a service-oriented company. |
| 28. | HPMD is a quality consulting firm |
| 29. | I would recommend HPMD to my business associates |
| 30. | Given the need and the means, I would hire HPMD for another consulting assignment. |
| 31. | Overall, I am satisfied with the consulting service I have received from HPMD. |