OurCo Service Survey

Your Name: Tom Jones
Your Company: TestCo
Date: 09/12/1996
Your E-Mail Address:tjones@testco.com required
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The following is a checklist for rating customer satisfaction with OurCo. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.

1. Communications
4-Neutral or Unknown1.OurCo listens well to my problems and issues.
5-Slightly Agree2.OurCo presentations are well done.
7-Strongly Agree3.OurCo written reports are clear and of high quality.
5-Slightly Agree4.OurCo invoices are accurate and easy to read.
6-Agree5.OurCo consultants are readily accessible and approachable.

2. People/Competency
6-Agree6.The people at OurCo are very professional.
5-Slightly Agree7.The people I've dealt with at OurCo have been very helpful.
6-Agree8.The OurCo professionals are competent to solve my issues.
7-Strongly Agree9.The OurCo people know our industry well.

3. Quality
6-Agree10.The quality of OurCo work is equal to or better than the large consulting firms.
5-Slightly Agree11.OurCo 'gets it right' the first time.
4-Neutral or Unknown12.OurCo meets its deadlines.
6-Agree13.OurCo reports and bulletins are of the quality to be circulated to senior managers.
6-Agree14.OurCo time and cost estimates are accurate.

4. Training/Advisory
3-Slightly Disagree15.OurCo training classes are very effective.
6-Agree16.OurCo advice is very useful.
5-Slightly Agree17.OurCo gives frank and candid advice.

5. Security/Confidentiality
5-Slightly Agree18.OurCo maintains confidentiality when discussing their experiences.
6-Agree19.I feel comfortable that the privacy of my information is protected by OurCo.

6. Value
3-Slightly Disagree20.OurCo delivers quality consulting for a reasonable price.
5-Slightly Agree21.OurCo services are competitive with other management consulting firms.

7. Responsiveness
7-Strongly Agree22.OurCo fixes any problems that arise with their work fast.
5-Slightly Agree23.The staff of OurCo follows-up well.
6-Agree24.When I have a problem I can quickly reach an OurCo professional.
4-Neutral or Unknown25.The OurCo people handle my phone calls courteously and professionally.

8. Overall Service
4-Neutral or Unknown26.OurCo is an easy company to do business with.
5-Slightly Agree27.OurCo is a service-oriented company.
3-Slightly Disagree28.OurCo is a quality consulting firm
6-Agree29.I would recommend OurCo to my business associates
5-Slightly Agree30.Given the need and the means, I would hire OurCo for another consulting assignment.
6-Agree31.Overall, I am satisfied with the consulting service I have received from OurCo.

The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?

33. What should stay the same at OurCo?

34. If you were in charge of running OurCo, what would be your top priorities?

35. Other Comments?

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