| Your Name: | George Johnson |
| Your Company: | Yet Another Co |
| Date: | 09/12/1996 |
| Your E-Mail Address: | required |
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The following is a checklist for rating customer satisfaction with OurCo. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.
1. Communications
| 7-Strongly Agree | 1. | OurCo listens well to my problems and issues. |
| 4-Neutral or Unknown | 2. | OurCo presentations are well done. |
| 6-Agree | 3. | OurCo written reports are clear and of high quality. |
| 2-Disagree | 4. | OurCo invoices are accurate and easy to read. |
| 7-Strongly Agree | 5. | OurCo consultants are readily accessible and approachable. |
2. People/Competency
| 7-Strongly Agree | 6. | The people at OurCo are very professional. |
| 6-Agree | 7. | The people I've dealt with at OurCo have been very helpful. |
| 6-Agree | 8. | The OurCo professionals are competent to solve my issues. |
| 4-Neutral or Unknown | 9. | The OurCo people know our industry well. |
3. Quality
| 4-Neutral or Unknown | 10. | The quality of OurCo work is equal to or better than the large consulting firms. |
| 7-Strongly Agree | 11. | OurCo 'gets it right' the first time. |
| 6-Agree | 12. | OurCo meets its deadlines. |
| 6-Agree | 13. | OurCo reports and bulletins are of the quality to be circulated to senior managers. |
| 7-Strongly Agree | 14. | OurCo time and cost estimates are accurate. |
4. Training/Advisory
| 4-Neutral or Unknown | 15. | OurCo training classes are very effective. |
| 4-Neutral or Unknown | 16. | OurCo advice is very useful. |
| 6-Agree | 17. | OurCo gives frank and candid advice. |
5. Security/Confidentiality
| 6-Agree | 18. | OurCo maintains confidentiality when discussing their experiences. |
| 6-Agree | 19. | I feel comfortable that the privacy of my information is protected by OurCo. |
6. Value
| 6-Agree | 20. | OurCo delivers quality consulting for a reasonable price. |
| 4-Neutral or Unknown | 21. | OurCo services are competitive with other management consulting firms. |
7. Responsiveness
| 4-Neutral or Unknown | 22. | OurCo fixes any problems that arise with their work fast. |
| 6-Agree | 23. | The staff of OurCo follows-up well. |
| 6-Agree | 24. | When I have a problem I can quickly reach an OurCo professional. |
| 7-Strongly Agree | 25. | The OurCo people handle my phone calls courteously and professionally. |
8. Overall Service
| 7-Strongly Agree | 26. | OurCo is an easy company to do business with. |
| 7-Strongly Agree | 27. | OurCo is a service-oriented company. |
| 7-Strongly Agree | 28. | OurCo is a quality consulting firm |
| 6-Agree | 29. | I would recommend OurCo to my business associates |
| 7-Strongly Agree | 30. | Given the need and the means, I would hire OurCo for another consulting assignment. |
| 7-Strongly Agree | 31. | Overall, I am satisfied with the consulting service I have received from OurCo. |
The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?
Test
33. What should stay the same at OurCo?
34. If you were in charge of running OurCo, what would be your top priorities?
35. Other Comments?
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