Truste.org's requirement: Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.
|Your Name: ||Jim Baker|
|Your Company: ||TestCo|
|Your E-Mail Address:|| required|
me from future HPMD mailings.
The following is a checklist for rating customer satisfaction with OurCo. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.
|6-Agree||1.||OurCo listens well to my problems and issues.|
|7-Strongly Agree||2.||OurCo presentations are well done. |
|6-Agree||3.||OurCo written reports are clear and of high quality.|
|6-Agree||4.||OurCo invoices are accurate and easy to read.|
|5-Slightly Agree||5.||OurCo consultants are readily accessible and approachable.|
|5-Slightly Agree||6.||The people at OurCo are very professional.|
|6-Agree||7.||The people I've dealt with at OurCo have been very helpful.|
|7-Strongly Agree||8.||The OurCo professionals are competent to solve my issues.|
|5-Slightly Agree||9.||The OurCo people know our industry well.|
|6-Agree||10.||The quality of OurCo work is equal to or better than the large consulting firms.|
|6-Agree||11.||OurCo 'gets it right' the first time.|
|7-Strongly Agree||12.||OurCo meets its deadlines.|
|6-Agree||13.||OurCo reports and bulletins are of the quality to be circulated to senior managers.|
|5-Slightly Agree||14.||OurCo time and cost estimates are accurate.|
|4-Neutral or Unknown||15.||OurCo training classes are very effective.|
|5-Slightly Agree||16.||OurCo advice is very useful.|
|4-Neutral or Unknown||17.||OurCo gives frank and candid advice.|
|4-Neutral or Unknown||18.||OurCo maintains confidentiality when discussing their experiences.|
|4-Neutral or Unknown||19.||I feel comfortable that the privacy of my information is protected by OurCo.|
|5-Slightly Agree||20.||OurCo delivers quality consulting for a reasonable price.|
|5-Slightly Agree||21.||OurCo services are competitive with other management consulting firms.|
|6-Agree||22.||OurCo fixes any problems that arise with their work fast.|
|6-Agree||23.||The staff of OurCo follows-up well.|
|7-Strongly Agree||24.||When I have a problem I can quickly reach an OurCo professional.|
|6-Agree||25.||The OurCo people handle my phone calls courteously and professionally.|
8. Overall Service
|7-Strongly Agree||26.||OurCo is an easy company to do business with.|
|5-Slightly Agree||27.||OurCo is a service-oriented company.|
|6-Agree||28.||OurCo is a quality consulting firm|
|5-Slightly Agree||29.||I would recommend OurCo to my business associates|
|4-Neutral or Unknown||30.||Given the need and the means, I would hire OurCo for another consulting assignment.|
|5-Slightly Agree||31.||Overall, I am satisfied with the consulting service I have received from OurCo.|
The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?
33. What should stay the same at OurCo?
34. If you were in charge of running OurCo, what would be your top priorities?
35. Other Comments?
© Copyright 1996, 2001 HP Management Decisions Ltd., All Rights Reserved.