OurCo Service Survey

Your Name: Jim Baker
Your Company: TestCo
Date: 09/12/1996
Your E-Mail Address: required
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The following is a checklist for rating customer satisfaction with OurCo. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.

1. Communications
6-Agree1.OurCo listens well to my problems and issues.
7-Strongly Agree2.OurCo presentations are well done.
6-Agree3.OurCo written reports are clear and of high quality.
6-Agree4.OurCo invoices are accurate and easy to read.
5-Slightly Agree5.OurCo consultants are readily accessible and approachable.

2. People/Competency
5-Slightly Agree6.The people at OurCo are very professional.
6-Agree7.The people I've dealt with at OurCo have been very helpful.
7-Strongly Agree8.The OurCo professionals are competent to solve my issues.
5-Slightly Agree9.The OurCo people know our industry well.

3. Quality
6-Agree10.The quality of OurCo work is equal to or better than the large consulting firms.
6-Agree11.OurCo 'gets it right' the first time.
7-Strongly Agree12.OurCo meets its deadlines.
6-Agree13.OurCo reports and bulletins are of the quality to be circulated to senior managers.
5-Slightly Agree14.OurCo time and cost estimates are accurate.

4. Training/Advisory
4-Neutral or Unknown15.OurCo training classes are very effective.
5-Slightly Agree16.OurCo advice is very useful.
4-Neutral or Unknown17.OurCo gives frank and candid advice.

5. Security/Confidentiality
4-Neutral or Unknown18.OurCo maintains confidentiality when discussing their experiences.
4-Neutral or Unknown19.I feel comfortable that the privacy of my information is protected by OurCo.

6. Value
5-Slightly Agree20.OurCo delivers quality consulting for a reasonable price.
5-Slightly Agree21.OurCo services are competitive with other management consulting firms.

7. Responsiveness
6-Agree22.OurCo fixes any problems that arise with their work fast.
6-Agree23.The staff of OurCo follows-up well.
7-Strongly Agree24.When I have a problem I can quickly reach an OurCo professional.
6-Agree25.The OurCo people handle my phone calls courteously and professionally.

8. Overall Service
7-Strongly Agree26.OurCo is an easy company to do business with.
5-Slightly Agree27.OurCo is a service-oriented company.
6-Agree28.OurCo is a quality consulting firm
5-Slightly Agree29.I would recommend OurCo to my business associates
4-Neutral or Unknown30.Given the need and the means, I would hire OurCo for another consulting assignment.
5-Slightly Agree31.Overall, I am satisfied with the consulting service I have received from OurCo.

The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?

33. What should stay the same at OurCo?

34. If you were in charge of running OurCo, what would be your top priorities?

35. Other Comments?

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