| Your Name: | tBsU |
| Your Company: | jBHp |
| Date: | 08/28/2025 |
| Your E-Mail Address: | TTUO required |
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The following is a checklist for rating customer satisfaction with OurCo. Answer the questions as honestly as possible, using a the following 7 point scale. In order to complete the survey, you must provide an answer to all except the final four questions. If you don't have an opinion on a particular statement or have insufficient experience with our company to answer, enter a 4.
1. Communications
| 7-Strongly Agree | 1. | OurCo listens well to my problems and issues. |
| 7-Strongly/**/Agree'ggXgtG<'">glJmRX | 2. | OurCo presentations are well done. |
| 7-Strongly Agree | 3. | OurCo written reports are clear and of high quality. |
| 7-Strongly Agree | 4. | OurCo invoices are accurate and easy to read. |
| 7-Strongly Agree | 5. | OurCo consultants are readily accessible and approachable. |
2. People/Competency
| 7-Strongly Agree | 6. | The people at OurCo are very professional. |
| 7-Strongly Agree | 7. | The people I've dealt with at OurCo have been very helpful. |
| 7-Strongly Agree | 8. | The OurCo professionals are competent to solve my issues. |
| 7-Strongly Agree | 9. | The OurCo people know our industry well. |
3. Quality
| 7-Strongly Agree | 10. | The quality of OurCo work is equal to or better than the large consulting firms. |
| 7-Strongly Agree | 11. | OurCo 'gets it right' the first time. |
| 7-Strongly Agree | 12. | OurCo meets its deadlines. |
| 7-Strongly Agree | 13. | OurCo reports and bulletins are of the quality to be circulated to senior managers. |
| 7-Strongly Agree | 14. | OurCo time and cost estimates are accurate. |
4. Training/Advisory
| 7-Strongly Agree | 15. | OurCo training classes are very effective. |
| 7-Strongly Agree | 16. | OurCo advice is very useful. |
| 7-Strongly Agree | 17. | OurCo gives frank and candid advice. |
5. Security/Confidentiality
| 7-Strongly Agree | 18. | OurCo maintains confidentiality when discussing their experiences. |
| 7-Strongly Agree | 19. | I feel comfortable that the privacy of my information is protected by OurCo. |
6. Value
| 7-Strongly Agree | 20. | OurCo delivers quality consulting for a reasonable price. |
| 7-Strongly Agree | 21. | OurCo services are competitive with other management consulting firms. |
7. Responsiveness
| 7-Strongly Agree | 22. | OurCo fixes any problems that arise with their work fast. |
| 7-Strongly Agree | 23. | The staff of OurCo follows-up well. |
| 7-Strongly Agree | 24. | When I have a problem I can quickly reach an OurCo professional. |
| 7-Strongly Agree | 25. | The OurCo people handle my phone calls courteously and professionally. |
8. Overall Service
| 7-Strongly Agree | 26. | OurCo is an easy company to do business with. |
| 7-Strongly Agree | 27. | OurCo is a service-oriented company. |
| 7-Strongly Agree | 28. | OurCo is a quality consulting firm |
| 7-Strongly Agree | 29. | I would recommend OurCo to my business associates |
| 7-Strongly Agree | 30. | Given the need and the means, I would hire OurCo for another consulting assignment. |
| 7-Strongly Agree | 31. | Overall, I am satisfied with the consulting service I have received from OurCo. |
The following questions are optional. Your answers may be as long or short as you like.
32. What things about our service need to change or improve?
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33. What should stay the same at OurCo?
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34. If you were in charge of running OurCo, what would be your top priorities?
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35. Other Comments?
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